Return & Refund Policy
Last Updated: June 3, 2026
At Emma & Martin Dublin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read the following Return & Refund Policy carefully before initiating a return.
For any questions regarding your order, please contact us at info@emmamartin-dublin.com before returning an item.
1. Our Fulfillment Process
To reduce unnecessary waste and operate more sustainably, some products offered by Emma & Martin Dublin may be shipped directly from our trusted international fulfillment partners.
As a result, approved returns may need to be sent to the designated return facility provided by our customer support team. Return instructions and the correct return address will always be supplied after your return request has been reviewed.
2. Requesting a Return
You may request a return within 14 days of receiving your order.
To start a return, please email info@emmamartin-dublin.com and include:
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Your order number
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The item(s) you wish to return
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The reason for the return
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Any relevant photos if the item is damaged, defective, or incorrect
Please do not send any items back until you have received return authorization and return instructions from our support team.
3. Return Eligibility
To qualify for a return, items must:
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Be unused and unworn
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Be unwashed and undamaged
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Be returned in their original condition
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Include all original tags, labels, and packaging where applicable
Items may be tried on for sizing purposes but must not show signs of wear.
For hygiene reasons, certain products may not be eligible for return, including:
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Underwear
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Swimwear
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Earrings and certain jewelry items
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Personal care products
Unless otherwise required by applicable consumer protection laws, these items must be unopened and unused to qualify for a return.
4. Return Shipping Costs
Unless the return is due to an error on our part, customers are responsible for return shipping costs.
This may include:
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Shipping fees
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International postage costs
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Customs duties or import fees where applicable
Customers are responsible for arranging and paying for the return shipment.
We strongly recommend using a tracked shipping service. Without proof of shipment or valid tracking information, we may be unable to process your return.
5. Alternative Solutions
Before proceeding with a return, our customer support team may offer an alternative solution where appropriate.
Depending on the situation, this may include:
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A replacement item
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Store credit
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A partial refund
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Another mutually agreed resolution
Our goal is always to find the quickest and most satisfactory outcome for our customers.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.
Your email should include:
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Your order number
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A description of the issue
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Clear photos showing the problem
Once reviewed, we will work with you to provide an appropriate resolution as quickly as possible.
7. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used during checkout.
Approved refunds are generally issued within 14 days after the return has been received and verified.
Unless otherwise required by law, original shipping costs are non-refundable.
8. Order Changes and Cancellations
Because orders are processed quickly, we cannot guarantee that modifications or cancellations can be made after an order has been placed.
If you need to make a change, please contact info@emmamartin-dublin.com as soon as possible. We will do our best to assist before the order enters fulfillment.
9. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Please note:
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Incorrect or incomplete addresses may result in delivery delays or failed deliveries.
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Address corrections should be reported immediately after placing an order.
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Once tracking confirms successful delivery to the address provided by the customer, responsibility for the shipment transfers to the recipient.
If you believe there is an issue with your delivery, please contact our support team and we will gladly investigate the matter with the carrier.
10. Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact:
Emma & Martin Dublin
Email: info@emmamartin-dublin.com
Our customer support team is committed to providing prompt and professional assistance and will be happy to help with any concerns regarding your purchase.