Shipping & Delivery Policy
Last Updated: June 3, 2026
At Emma & Martin Dublin, we are committed to delivering your order as efficiently and smoothly as possible. This Shipping & Delivery Policy outlines important information regarding order processing, shipping times, tracking, and delivery responsibilities.
If you have any questions about your shipment, please contact us at info@emmamartin-dublin.com.
1. Order Processing
All orders are carefully reviewed and prepared before shipment.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please note that processing times may be slightly extended during peak seasons, holidays, promotional events, or periods of exceptionally high demand.
2. Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
1–7 business days
Delivery times may vary depending on:
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Destination country and region
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Carrier performance
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Customs processing
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Public holidays
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Weather conditions
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Unexpected logistical delays
While we strive to meet estimated delivery timeframes, all delivery dates should be considered estimates rather than guarantees.
3. Shipping Method & Fulfillment
To operate efficiently and reduce unnecessary waste, some products offered by Emma & Martin Dublin may be fulfilled directly through our trusted international fulfillment network.
This fulfillment model allows us to:
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Reduce excess inventory
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Minimize waste
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Offer a wider product selection
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Improve operational efficiency
Depending on the destination country, customs duties, import taxes, or local handling fees may apply. Any such charges are the responsibility of the customer unless otherwise stated.
4. Shipping Costs
Shipping costs are calculated during checkout and depend on factors such as:
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Delivery destination
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Package weight and size
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Selected shipping method
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Promotional shipping offers (if applicable)
The final shipping cost will always be displayed before payment is completed.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the progress of their shipment using the tracking information provided.
Tracking updates may indicate:
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In transit
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Out for delivery
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Delivered
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Available for collection at a local pickup point
If a carrier redirects a package to a collection point, customers are responsible for collecting the package within the timeframe specified by the carrier.
6. Delivery Issues
If your package appears delayed or you experience any delivery-related concerns, we encourage you to contact our customer support team first.
Email: info@emmamartin-dublin.com
Our team will gladly investigate the situation and work with the carrier to provide assistance where possible.
Please allow sufficient time for tracking updates before reporting a shipment as lost.
7. Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
To avoid delays or delivery issues, please carefully review all address details before submitting your order.
If you notice an error in your shipping address, contact us immediately at:
While we will do our best to assist, address modifications may not be possible once an order has entered processing.
Once tracking information confirms successful delivery to the address provided by the customer, the shipment will generally be considered delivered.
8. Customs, Duties & Import Charges
For international deliveries, customs authorities may apply:
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Import duties
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VAT or local taxes
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Customs clearance fees
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Administrative handling charges
These fees are determined by local authorities and are outside the control of Emma & Martin Dublin.
Customers are responsible for any applicable customs-related charges unless otherwise specified.
9. Lost or Undeliverable Shipments
If a shipment is returned due to:
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An incorrect shipping address
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Failure to collect a package from a pickup location
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Refusal to accept delivery
additional shipping fees may apply before the order can be resent.
If you believe your shipment has been lost, please contact our support team as soon as possible so we can investigate with the carrier.
10. Contact Information
Emma & Martin Dublin
Customer Support Email:
info@emmamartin-dublin.com
We are committed to providing reliable shipping support and will do our best to assist with any delivery-related questions or concerns.
Thank you for shopping with Emma & Martin Dublin.